FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new gear arrives safely and promptly at your doorstep:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays). Since mechanical keyboards contain sensitive PCBs, switches, and delicate outer finishes, we take extra time to wrap every box in custom shockproof bubble wrap and rigid outer shipping cartons to guarantee mint-condition arrival. You will receive a tracking confirmation email as soon as your package leaves our facility.

Q: Can I track my package? A: Absolutely! Once your package ships, we will send you an email containing a tracking number and a link so you can follow your order's journey directly to your desk.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, switch choices, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & HOBBYIST WARRANTY POLICY

Q: What is your return policy? A: We want you to be completely thrilled with your typing setup! If you change your mind, you can return your items within 30 days of delivery for a full refund. For safety and resale value reasons, all items must be completely unused, unmodded, and returned in their original factory packaging with all included keycap pullers, cables, and extra switches intact.

Q: My order arrived damaged or a switch isn't working out of the box. What should I do? A: We inspect every unit before shipping, but transit mishaps can occasionally happen. Please do not worry, your purchase is 100% covered. Take a quick photo or video showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & KEYBOARD CARE

Q: What is a "Hot-Swappable" keyboard, and do you offer them? A: Yes, most of our flagship models are hot-swappable! This means the circuit board (PCB) is designed with special sockets, allowing you to easily swap out your mechanical switches (e.g., changing from clicky switches to quiet linear ones) using a simple puller tool—absolutely no soldering or technical experience required.

Q: How should I clean and maintain my DriftCrown keyboard? A: To keep your mechanical keyboard operating flawlessly:

  • Use a keycap puller to remove the caps and gently blow away dust or crumbs using a compressed air duster canister.

  • Wipe the chassis and keycaps down with a slightly damp microfiber cloth (never spray water or alcohol directly onto the keyboard, as liquid penetration can short out the electronic PCB).